Juss22 Privacy Policy – Data Protection
Our Members' Privacy

Juss22 ("us", "Platform" or "juss22.net") is committed to protecting the privacy and security of all our members' and users' personal data. This Privacy Policy explains our practices regarding the collection, use, disclosure, and protection of your personal information when you use our platform, mobile app, or any of the services we offer.

This document is drafted in accordance with the Malaysia Personal Data Protection Act 2010 (PDPA) and international data protection principles. By registering an account or using juss22 services, you hereby consent to the processing of your personal data as described in this policy.

If you have any questions about how we handle your personal data, our data protection team is always available to assist through the support channels available on the platform.

To provide a secure, efficient, and personalised experience, juss22 collects various categories of personal data. Below is a summary of the data types we collect:

We only collect data that is strictly necessary for the stated purpose. You are not required to provide optional data, though omitting it may limit access to certain platform features.

Juss22 collects your personal data through the following methods:

• Account Registration: Information you provide directly when opening a new account, including your name, email and phone number.
• KYC Process: Identity verification documents you upload to fulfil verification requirements before a withdrawal is processed.
• Financial Transactions: Information collected when you make a deposit or withdrawal through any of the supported payment methods.
• Platform Usage: Data collected automatically while you use the platform, including pages visited, games played, and session duration.
• Support Communications: Information you provide when contacting our support team via live chat, email or other channels.
• Cookies & Similar Technologies: Data collected via cookies, tracking pixels, and other tracking technologies described in section 6.

The personal data we collect is used solely for legitimate and specific purposes. We will not use your data for any other purpose without first obtaining your additional consent.

• Account Management: Creates, verifies and maintains your account on the juss22 platform.
• Transaction Processing: Processes deposits, withdrawals and all financial transactions securely and accurately.
• Identity Verification (KYC): Meets legal requirements for anti-money laundering and age verification.
• Customer Support: Provides technical assistance, resolves disputes and answers your enquiries.
• Platform Security: Detects and prevents fraud, bot usage, unauthorised access and suspicious activity.
• Service Improvement: Analyses usage patterns to improve platform features and the overall user experience.
• Marketing Communications: Sends you information about the latest promotions and offers — you can opt out of these communications at any time.
• Legal Compliance: Fulfils applicable legal obligations and regulatory requirements.

Juss22 does not sell your personal data to any party. However, in certain limited situations, we may share data with the following parties:

• Payment Providers: Required transaction details are shared with payment processors such as DuitNow, FPX and e-wallet providers to process your transactions.
• IT Service Providers: Companies providing server infrastructure, cloud services, and technical support are bound by strict confidentiality agreements.
• Game Providers: Minimum required data is shared with licensed game providers to allow you to access their games on our platform.
• Authorities: We will disclose data to regulatory authorities, law enforcement agencies, or courts if required by applicable law.

Juss22 uses cookies and similar tracking technologies to enhance your experience on our platform. Below are the types of cookies we use:

• Essential Cookies: Required for core platform functions such as login authentication and session security. These cookies cannot be disabled.
• Performance Cookies: Collects anonymous data on how users interact with the platform, helping us identify and resolve technical issues.
• Functional Cookies: Saves your preferences such as language, display settings and login details for a more convenient experience.
• Analytics Cookies: Helps us understand aggregate user behaviour to improve platform layout and features.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality and your login experience.

We continually invest in our security infrastructure to ensure your data is protected to the highest achievable standard:

• Data Encryption: All communication between the platform and our servers uses TLS 1.3 protocol with 256-bit encryption.
• Application Firewall: Our WAF (Web Application Firewall) monitors and filters all incoming traffic in real time to prevent cyberattacks.
• 24/7 Monitoring: Our cybersecurity team continuously monitors the system around the clock to detect any unusual activity.
• Penetration Testing: Regular security audits are conducted by certified independent experts to identify and address any system vulnerabilities.
• Internal Access Controls: Access to user data among juss22 staff is restricted on a need-to-know basis and audited on a regular basis.
• Data Backup: Data is automatically backed up at regular intervals to secure, geographically separate locations.

Under Malaysia's PDPA and the data protection principles we uphold, you have the following rights regarding your personal data:

To exercise any of the above rights, please contact our data protection team via the 24/7 live chat on the platform. We will process your request within 30 working days from the date of receipt.

Juss22 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by law. Below are our retention period guidelines:

• Active Account Data: Retained for as long as your account is active, plus any additional retention period required after account closure.
• Financial Transaction Records: Retained for a minimum of 7 years after the transaction date, in accordance with Malaysia's tax and financial legal requirements.
• KYC Documents: Retained for a minimum of 5 years after the business relationship ends, in accordance with anti-money laundering regulations.
• Security Logs: Retained for 2 years for security investigation and fraud prevention purposes.
• Support Communication Data: Retained for 3 years for reference and potential dispute resolution.

Once the retention period expires, your data will be securely deleted or anonymised using methods that ensure it cannot be recovered or re-identified.

Juss22 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technology. You will be notified of any material changes through:

• In-platform notification the next time you log in.
• Email to the address registered to your account.
• Announcements in the news or announcements section within the platform.

The "Updated" date at the top of this document indicates when the last amendment was made. Continued use of the platform after any amendment takes effect constitutes your acceptance of the revised policy.